COVID-19 Clinic Changes

We are pleased to announce the re-opining the clinic for face to face appointment on the 15th of June 2020.  Until then we will be doing virtual consultations only. These will also be available after this date for anyone who is shielding or would prefer not to come in to clinic.

All appropriate health and safety measures have been put in place to ensure the safety of both the patient and the therapists.  The clinic has had a thorough deep clean and all surfaces will be sanitised between patients. We are keeping a gap between each patient to allow this to happen and to ensure there is only one patient in the building at a time. Therapists will be wearing full PPE (Mask, gloves and apron) which will be changed for each patient, and we will ask you to also wear a mask whilst in the building, this can be your own or we can supply one for you. You will be asked to wash your hands on entering the building, but the toilet facilities will be out of use. The gym itself remains closed so there will be only the therapist, patient and at times a receptionist in the building.

Before your appointment you will be asked a series of screening questions to ensure you have no symptoms of Covid-19 nor have you come in to contact with anyone who has. You will be asked to sign a consent form stating this and that you understand and accept the possible risks of infection by coming for a face to face appointment.  You will also be re-screened on entering the clinic if it has been more than 24 hours since you booked your appointment.

Our online booking system is temporarily unavailable.  Bookings must be made by telephone so we can screen patients before booking an appointment.

All new patient appointments will initially be carried out virtually.  This is to allow us to diagnose the problem, give a bespoke home treatment plan, advice and exercises, and decide together whether or not a face to face appointment is necessary. Only urgent cases will be seen at first, which means those who are struggling to work due to their condition, or struggling with activities of daily living, or would otherwise have to go to their GP or other hospital setting about the problem. Non-urgent cases will be offered a face to face appointment after the next phase of lockdown ease, which is likely to be early July.

Vulnerable Groups

Unfortunately, if you are in a vulnerable group (you have had a letter from your Doctor saying you should be shielding), we will be unable to do face to face appointments at the moment.  However we are keeping up to date with all the latest government advice and this may change in the coming weeks. We are of course still able to offer virtual consultations to those who are shielding.

Vulnerable groups include (but not limited to):

  • Pregnant ladies
  • Over 70s
  • Those with chronic respiratory conditions
  • Organ transplant recipients
  • People with specific types of cancer and undergoing treatment
  • People on immunosuppressant therapies
  • Serious heart conditions
  • Taking high dose steroids


We look forward to welcoming you to our clinic, both new patients and old, or of course just seeing you virtually!

Take Care,

Jill and Kate.